FAQ

1. Please allow a margin of 10 cm. We cannot grow our plants to the nearest centimetre. The length of the product is measured including the growing pot .

2. If you received a damaged plant or if you think the plant is too small, please send us photos . In case of damage we would like to receive photos of the entire plant, in case of problems with the size we would like to receive photos with a measuring tape from head to toe.

3. The photo on the product page is an example. Plants may differ in shape, fullness and branches. We therefore do not offer a discount/return because the plant is not exactly the same as the photo.

4. Only one claim is created per order, subsequent claims will not be processed.

You submit your claim to: rafco2627@gmail.com, you fill in the claim form
fully and provide your claim with photos.

5. What can you claim from us:
-when we send the wrong plant species than agreed, unless we have offered the alternative, or there is consultation about free choice of species, for example in the case of a mix.
-if we send a different quantity than stated on your order, we will correct this by sending a subsequent shipment.
-when we send a plant that is more than 10% longer or shorter. Or send a plant that deviates more than 2 pot sizes/ 2 cm.
-a plant that has not yet been shipped, or no alternative has yet been shipped.
-a plant that has been sent, but which is demonstrably not packed securely enough, the damage is then several leaves that are broken/broken, decorative pot broken, really broken.

6. What you cannot claim from us:

-a plant that has lost potting soil along the way,
-you cannot claim a plant that deviates in length by less than 10% from us.
-you cannot claim a plant from us that differs less than 2cm in pot size from that indicated.
-a plant that has suffered cold damage during transport, you cannot claim with us. You can activate HEATPACKS as an add-on with us, you know what temperatures your shipping area has at what time of the year. This is impossible for us to keep track of per customer.

-a plant that is returned, for whatever reason.
-damage to the growing pot.
- diseases and pests, report them if you suspect them. We buy everything from certified growers. Certified growers also work with biological pest controllers to combat possible pests. The plants that leave us can contain a biological pest controller, this is a 'good' bug instead of a bad bug. We can never guarantee 100% that there is no bug in the plants.
-a broken leaf or damaged leaf, your plants travel many kilometers, a leaf can be damaged, our plants can handle this, cut this leaf short and new leaves will grow back, a plant is a living product.
-yellow leaf, a plant can be on its way for a few days, in a dark box, as soon as plants see normal daylight again, they recover because photosynthesis can start again, daylight is needed for that.
-if your package has been delivered according to DPD, then it has also been delivered to us, after which we will no longer carry out searches.
-We do not accept claims for uncollected plants.

7.Why are you so strict?
You will think when you read the above, how strict. However, we want to keep the costs for fulfillment manageable. If we do not draw a straight line here, some customers will claim much more than other customers, however, both you and we benefit if this remains in proportion and affordable. In this way we can keep the costs constant and no cost increases have to be applied. We work with every
customer towards a 95% good score on performing fulfillment.

If you have any questions regarding the above, please let us know by email.
please in our mailbox: rafco2627@gmail.com